This was a great post, Nico
I, like some other providers, want to be in the company of people we can relate to and connect with on some level. It sounds like you do, too.
Your post describes part of why I don't use text for making a first-time booking. Text (email or phone), is often prone to errors (people forget to check for typos), and is missing tone and information that a person omits naturally, in order to get a message out faster. You receive more information from a quick, 5-minute-or-less phone call than a string of texts that often spans over the course of hours.