Yup, unfortunately even with the best intentions we are all Humans; this means we occasionally malfunction\misfire (especially when emotionally drained or lacking sleep).
It takes a BIG person (mature) to publicly humble themselves and
own their mistakes.
I had a multi-cancel from a VERY well respected provider before. The first time she cancelled I was disappointed but empathetic. The Second time she cancelled I was pissed and didn't care what her personal problems were (stop making them my problems)
The thing that changed my feelings is that she started offering me special extras like bonus (free) time, etc. When a Provider is willing to give of herself to try to make ammends it reaffirms my faith\trust in her because I can tell she IS genuinely sad and it isn't just "lip service."
Best of Luck dealing with your current challenges, Sexy'n'discreet! We all go through bad waves; take heart in knowing they will subside eventually.