you should LOL because you know better......
This whole thing could have been handled better in that you are NOT the only one was received her "cry" for assistance. Sometimes it is best to simply make sure it was referred to a staffer (it really doesn't matter who or what "pay grade" they have) - and then simply back out. Those who have (and are currently) on different staffs ==> no matter where ==> have very different understandings as to how forums work and are governed. The

is a tremendous tool for things like this.
Stepping away from the
except to say it looks like the "Slave Guinevere"
handle is active at this time!!