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If you waste a providers time, do you think you will be able to see her?
Or as recourse to your action, do you think she'll just put you on a DNS list, and tell other providers about it?
Probably even that next provider you want to see when asked about a reference.
So what recourse do you have to having your time wasted by a provider?
Here on Eccie you can write a ncns thread here in coed.
Hardly the same outreaching effect though.
A lot of us use P411 because of it's ease in scheduling.
Many on P411 are unaware you have recourse for unprofessional behavior on that site.
If for instance you send a request for a Okay and it goes unanswered, you have recourse. You will have to make a second attempt, but if that too goes unanswered, you can report that to P411. If the provider doesn't supply an answer that pacifies the staff, their account will be suspended.
A even lesser known process is what recourse you have for a provider ncns'ing you if you have made the appointment via a P411 appointment request.
In this case you can report the ncns, provide a link to your accounting of the ncns, and ask it to be pinned to the providers showcase. The staff at the site will suspend their account for a period of time, and pin the account down in the reviews section. Then when provider is off suspension the ncns account will still be there for all the clients to make an informed decision.
It really is better if all, providers and clients alike, to simply behave as professionals.
We recommend that the client make 2 recent attempts to contact the provider, and follow up private message or phone call (if possible). If you still don't hear back from the provider within 2 days you can assume she is either not very reliable or not interested in a meeting (or in giving you an Okay).
Providers are urged to be responsive to Requests, so with your permission we would be happy to send her a general notice that she is expected to respond to all Requests in a timely fashion.
However, please note that under no circumstances do we force a provider to respond to a specific client. However, we do expect to get an answer on an Okay Request. It doesn't have to be the answer the client wants though!
Regarding providers NC/NSing:
We usually let the client decide which direction we take:
Quote:
1. We can make internal notes. If another complaint comes in, we would take your prior complaint into consideration when deciding what action to take at that time.
2. Give her a warning about giving P411 clients the run around, as well as make internal notes so we can keep an eye on her.
3. You could post an honest review about your experience somewhere, then send us the url. We would consider locking the review on her page, for potential clients to see.
If it starts to look like this is becoming a regular thing for her, her account could be suspended or revoked.
I should also point out that providers who have a cancellation policy, can have us assist with the collection of their cancellation fee, IF the following is met.
Quote:
1. Show that the client contacted you through P411 for this appointment. (we will be able to see this in your account)
2. Show that the client confirmed the appointment, with all final details exchanged and loose ends tied up.
3. Show that your cancellation policy is clear and understandable. It also must be posted on your P411 page, on your website, and included in the exchanges (email or pm) during the booking process.
4. Show that you have already attempted to collect your cancellation fee, and have allowed at least 24 hours to pass with no result.
If you don't have ALL of the above information available to show to us, we will not get involved in the collection of your cancellation fee. We will make notes and keep an eye on the client, but nothing else. Also, in some cases the details of the booking and the ensuing dispute become complex and difficult to unravel, in which case we will often decide that we will not get involved.
So I am equally hated by a few, on both sides of the equation!
A Little Known Fact For P411 Users
